Refund Policy

We stand behind our service. If something goes wrong, we'll make it right.

Full refund

You will receive a full refund if:

• We are unable to deliver your itinerary within 24 hours of confirmed payment.
• Your itinerary is delivered with errors that we cannot correct on request.
• Duplicate payments were processed in error.

Partial refund

A partial refund (50%) may be issued if:

• You request cancellation before we begin preparing your itinerary (typically within 10 minutes of payment).

No refund

Refunds are not available in the following cases:

• Your visa application was denied. (Visa decisions depend on many factors beyond our control.)
• Your itinerary was successfully delivered as described but you no longer need it.
• You provided incorrect passenger information and the itinerary was issued accordingly.
• You did not check the spelling of your name before submitting and the itinerary was already issued.

How to request a refund

Email [email protected] with:

• Your order number (FI-XXXXXXXX).
• The email address used for the order.
• A brief description of the issue.

We aim to review refund requests within 24 hours. Approved refunds are processed back to your original payment method within 5–10 business days.

Chargebacks

If you experience an issue, please contact us first — we resolve most issues within hours. Initiating a chargeback without first contacting us may delay resolution and can result in your account being blocked.